Landlords • Short-term rental operations
Clarify responsibilities and approvals before the first guest arrives.
Review responsibilities Request a consultation
Results vary by market, seasonality, pricing strategy, and property condition.
Ownership matrix

What we run, what you approve, and how pricing decisions move.

This matrix clarifies responsibilities to reduce misunderstandings. It is a process guide, not a guarantee.

Company handles
Landlord approves
Onboarding & setup
  • Account configuration and listing baseline
  • Guest messaging templates and house info structure
  • Operational readiness checklist
Access & acceptance
  • Confirm authorizations for services and vendors
  • Approve the initial house info and contact routing
Pricing workflow (execution)
  • Daily rate monitoring and recommended adjustments
  • Apply pricing logic within agreed boundaries
  • Document change reasons for transparency
Pricing approvals (decision)
  • Approve overrides beyond agreed boundaries
  • Approve promotion calendars and minimum price floors
  • Approve special-condition exceptions (events, stays, rules)
Guest operations (day-to-day)
  • Guest communications and check-in support
  • Issue triage and coordination with approved vendors
  • Escalation logs when action needs confirmation
Exceptions & cost caps
  • Approve responses that change house rules
  • Approve charges that exceed agreed cost caps
Maintenance & repairs (coordination)
  • Schedule and coordinate approved contractor visits
  • Collect quotes within agreed thresholds
  • Track completion and keep documentation
Repairs authorization
  • Approve repairs based on quotes and urgency
  • Approve replacement parts choices when options differ
Reporting & operational audit
  • Weekly operational summary and incident notes
  • Occupancy, response time, and issue resolution metrics
  • Monthly performance review format (when scheduled)
Policy alignment
  • Approve changes to house rules and operating policies
  • Confirm next-cycle priorities and boundaries

Results vary by market, seasonality, pricing strategy, and property condition.

See what’s included Read the scope notes
What you get

Operational inclusions you can count on

A landlord-first workflow designed to reduce surprises during guest stays and turnover.

  • Guest communication

    We handle day-to-day messages, check-in questions, and resolution steps, then escalate anything that needs your decision.

  • Check-in and check-out coordination

    We coordinate schedules, access steps, and timing so the next guest arrives with minimal downtime.

  • Cleaning workflow

    We manage the turnover sequence, confirm readiness, and keep your property inspection notes organized for consistency.

  • Maintenance triage

    We assess issues, document what we see, and coordinate repairs. When pricing is involved, we follow your approval boundaries.

  • Reporting that stays readable

    You receive structured updates that summarize activity, issues, and next steps. Records stay clear for future decisions.

Results vary by market, seasonality, pricing strategy, and property condition.

Scope and results disclaimer

Clear responsibilities, no income guarantees

What we manage, and what you approve

We handle day-to-day short-term rental management tasks within the agreed scope. Operational decisions can require your approval, especially anything related to pricing and property-specific constraints.

  • We follow the ownership matrix for responsibilities and approvals.
  • We coordinate actions, but approvals may be required for certain changes.

Results vary

Results vary by market, seasonality, pricing strategy, and property condition.

  • No guaranteed income or occupancy.
  • Your property’s condition and guest demand affect outcomes.

If you want to review how responsibilities work in practice, see the ownership matrix on this page: services.html#services-ownership-matrix.